User Guide
Microwave Hood Combination
THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in PROBLEM SOLVER,
(1-800-536-6247).
You will need your model and serial number located on the front facing of the microwave oven opening, behind the door.
Para obtener acceso a “Instrucciones para el usuario de la combinación microondas campana” en español, o para obtener información
adicional acerca de su producto, visite: www.jennair.com
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte
frontal de la abertura del horno de microondas, detrás de la puerta.
Microwave Hood Combination Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
follow instructions.
DANGER
You can be killed or seriously injured if you don't
instructions.
follow
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock, fire,
■ Install or locate the microwave oven only in
accordance with the provided Installation Instructions.
injury to persons, or exposure to excessive microwave energy:
■ Read all instructions before using the microwave oven.
■ Some products such as whole eggs in the shell and
sealed containers - for example, closed glass jars -
are able to explode and should not be heated in the
microwave oven.
■ Read and follow the specific “PRECAUTIONS TO AVOID
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE
ENERGY” found in this section.
■ The microwave oven must be grounded. Connect only to
properly grounded outlet. See “GROUNDING INSTRUCTIONS”
found in this section and in the provided Installation Instructions.
SAVE THESE INSTRUCTIONS
W10619038A
Electrical Requirements
WARNING
GROUNDING INSTRUCTIONS
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For all cord connected appliances:
The microwave oven must be grounded. In the event of
an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. The microwave oven is equipped with a cord
having a grounding wire with a grounding plug. The plug
must be plugged into an outlet that is properly installed
and grounded.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
WARNING: Improper use of the grounding plug can
result in a risk of electric shock. Consult a qualified
electrician or serviceman if the grounding instructions are
not completely understood, or if doubt exists as to whether
the microwave oven is properly grounded.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Do not use an extension cord. If the power supply cord is
too short, have a qualified electrician or serviceman install
an outlet near the microwave oven.
Observe all governing codes and ordinances.
Required:
SAVETHESE INSTRUCTIONS
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A 120 volt, 60 Hz, AC only, 15- or 20-amp electrical supply with a
fuse or circuit breaker.
Recommended:
This device complies with Part 18 of the FCC Rules.
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A time-delay fuse or time-delay circuit breaker.
A separate circuit serving only this microwave oven.
Operating Your Microwave Oven
Settings
Clock
Scroll Speed
The Clock is a 12-hour (12:00-11:59) or 24-hour (0:00-23:59) clock.
Touch OPTIONS/CLOCK to reach Clock submenu, and follow the
prompts to set the Clock. Clock format (12 hours with AM and PM or
24 hours) may also be set in the Clock submenu.
Scroll speed of the text may be adjusted. Touch the OPTIONS/CLOCK
to reach the Scrolling Speed submenu, and follow the prompts to set
speed.
Sound (Tones)
Timer
Programming tones and signals. Key beep tones may be turned off, or
all tones (including end-of-function signals) may be turned off. Touch
OPTIONS/CLOCK to reach the Sound submenu, and follow the
prompts to turn off or on the programming tones or all tones.
With the microwave oven in standby mode, touch the Timer control,
enter time, then touch the Timer control or the Start control. Cook
functions may be entered while the Timer is counting down. To cancel
timer, touch Timer control while the Timer countdown is active in the
display.
Filter Reset
Reset the filter status after replacing and/or cleaning the filters. Touch
OPTIONS/CLOCK to reach the Filter Reset submenu, and activate
reset.
Control Lock
Activate to avoid unintended start. Touch and hold the Cancel control
for about 3 seconds until 2 tones sound and padlock icon appears in
the display. Repeat to unlock control.
Vent Fan
Various speeds, ranging from high to low, and off. Comes on
automatically as cooling fan during any cook function.
Options/Clock
Eleven options/settings may be adjusted: 1-Set Clock; 2-Scrolling
Speed; 3-Sound; 4-Filter Reset; 5-Fan Timer; 6-Light Timer;
7-Language (English or French); 8-Calibrate Temp; 9-Demo Mode; 10-
Factory Reset.
Fan Timer: Set vent fan to run for exactly 30 minutes, or to run for only
30 minutes more (off after 30 minutes). The vent fan may be turned off
at any time using the Vent Fan control. Touch OPTIONS/CLOCK to
reach the Fan Timer submenu, and select the setting.
Light Timer
Calibration
Set the cooktop light to turn on and off at certain times. Touch
OPTIONS/CLOCK to reach the Light Timer submenu, and follow the
prompts to set the light on time and light off time in hours and minutes,
or to cancel Light Timer.
The actual convection cooking temperature may be calibrated higher
or lower than the displayed temperature. Touch OPTIONS/CLOCK to
reach the “Calibration” submenu. Use number pads to select
temperature variations in degrees Fahrenheit: 1= 0° (reset to default),
2= +5°, 3= +10°, 4= +15°, 5= +20°, 6= -5°, 7= -10°, 8= -15° and
9= -20°.
NOTE: Light Timer uses 12-hour clock only.
Language
Demo Mode
Language of the display text may be changed. Touch the OPTIONS/
CLOCK to reach the Language submenu, and follow the prompts to
set language to English or French.
Activate to practice using the control without actually turning on the
magnetron. Touch OPTIONS/CLOCK to reach the Demo Mode
submenu, and follow the prompts to activate. The DEMO icon will light
up in the display. Repeat to deactivate.
Features
Cooking Rack
Turntable
Use the rectangular cooking rack only for 2-level cooking. To avoid
damage to the microwave oven, always remove rack after 2-level
cooking. To avoid damage to the microwave oven due to soil buildup,
clean rack supports often.
Turntable may be turned off for manual cooking only. This is helpful
when cooking with plates that are bigger than the turntable, or when
cooking with plates that are side by side. Turntable cannot be turned
off during preset or sensor (on some models) functions.
Convection Element and Fan
The convection element and fan are embedded in the wall of the
microwave oven cavity, behind the metal screen.
Accessories
Accessory Configurations
Convection Rack
Use the short convection rack for convection cycles (baking or
roasting). Place cookware directly on rack for bake and for some roast
functions. Some roast functions require that the food be placed
directly on the rack. Use a microwave-safe, ovenproof dish or pan
under the rack to catch the drippings.
Roasting
Baking
A
B
C
A
C
D
A. Turntable
B. Pan (not provided)
C. Convection rack
D. Cookie sheet (not provided)
Cookware and Dinnerware
Microwave-Safe
For Use With Convection/Combination Cycles (on some
models):
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Browning dish (Follow manufacturer recommendations.)
Ceramic glass, glass
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Metal bakeware may be used only during convection (bake)
cycles. Use ovenproof, microwave-safe cookware for all other
convection and combination cycles.
China, earthenware (Follow manufacturer recommendations.)
Melamine (Follow manufacturer recommendations.)
Paper towels, paper plates, napkins (Use non-recycled paper.)
Do Not Use
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Metal cookware and bakeware
Plastic wraps, bags, covers, dinnerware, containers (Follow
manufacturer recommendations.)
Straw or wicker
Gold, silver or pewter
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Pottery and clay (Follow manufacturer recommendations.)
Silicone bakeware (Follow manufacturer recommendations.)
Wax paper
Non-approved meat thermometers, skewers
Twist ties
Foil liners, such as sandwich wrappers
Staples
For Use With Grill Cycles (on some models):
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Use ovenproof, microwave-safe cookware to catch drippings.
Objects with gold or silver trim or with metallic glaze
To Test Cookware/Dinnerware: Place dish in microwave oven with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at 100%.
If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.
Microwave Oven Use
For list of preset programs, see the Quick Reference Guide provided with your model.
Doneness
Manual Cooking/Stage Cooking
Adjust doneness for automatic cooking functions by touching COOK
TIME/POWER repeatedly to scroll through “NORMAL,” “MORE
DONE” or “LESS DONE” within the first 20 seconds of starting the
cook cycle. Doneness cannot be adjusted for Defrost functions.
Touch COOK TIME/POWER, touch number pads to enter time, touch
COOK TIME/POWER again (if not 100%), touch number pads to enter
power level (10-90), and then touch the Start control.
If programming additional stages (up to three), touch OPTIONS/
CLOCK to enter programming for the next stage, enter the cook time
and cook power of each, and then touch the Start control.
Warm Hold
WARNING
Sensor Cooking
A sensor in the microwave oven detects moisture released from food
as it heats, and adjusts the cooking time accordingly.
Food Poisoning Hazard
Do not let food sit in oven more than one hour before
or after cooking.
Make sure microwave oven has been plugged in for at least 1 minute.
Use microwave-safe dish with loose-fitting lid, or cover microwave-
safe dish with plastic wrap and vent. For optimal performance, wait at
least 30 minutes after convection cooking or grilling (on some models)
before sensor cooking.
Doing so can result in food poisoning or sickness.
Hot cooked food can be kept warm in the microwave oven. The Warm
Hold function uses 10% cook power. Warm Hold can be used by itself
or can be programmed to follow a cooking cycle. Opening the door
during Warm Hold will cancel the function.
Add More Time
At the end of any cycle using less than 100% cook power, “PRESS 0
TO ADD MORE TIME” scrolls in the display. Enter the additional time, if
desired, and start the microwave oven. The cook power for all non-
sensor cycles will be the same as in the finished cycle, but may be
changed. If Add More Time is used after a sensor cycle, the cook
power will be 100%, but may be changed.
Microwave Care
General Cleaning
Installing/Replacing Filters and Light Bulbs
IMPORTANT: Before cleaning, make sure all controls are off and the
microwave oven is cool. Always follow label instructions on cleaning
products.
NOTE: A filter status indicator (on some models) appears in the display
when it is time to replace the charcoal filter, and clean or replace the
grease filters. See “Settings” section to reset filter status.
To avoid damage to the microwave oven caused by arcing due to soil
buildup, keep cavity, microwave inlet cover, cooking rack supports,
and area where the door touches the frame clean.
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Grease filters: Grease filters are on the underside of microwave
oven. Clean monthly, or as prompted by filter status indicator.
Slide the filter away from the tab area, and drop out the filter. To
reinstall, place end of the filter into the opening opposite the tab
area, swing up the other end, and slide it toward the tab area.
Clean with mild soap, water and a soft cloth or sponge, or as indicated
below.
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Charcoal filters: The charcoal filters are behind the vent grille at
the top front of the microwave oven. The charcoal filters cannot
be cleaned, and should be replaced about every 6 months, or as
prompted by filter status indicator. Remove two screws on the
vent grille, tilt the grille forward, lift it out, and remove filters. To
reinstall, place each filter into its slotted area – wire mesh side up,
replace vent grille, and secure with screws.
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Grease filter: mild soap and water or dishwasher.
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Door and exterior: mild soap and water, or glass cleaner applied
to paper towel.
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Control panel: sponge or soft cloth and water.
Stainless steel (on some models): mild soap and water, then rinse
with clean water and dry with soft cloth, or use stainless steel
cleaner.
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Cooktop light: The cooktop light is located on the underside of the
microwave oven, and is replaceable. Remove bulb cover screw,
and open the bulb cover. Replace bulb, close bulb cover, and
secure with screw.
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Turntable: mild soap and water or dishwasher.
Rack(s): mild soap, water and washcloth. Dishwasher cleaning is
not recommended.
Cavity light: The cavity light bulb is located behind the vent grille
at the top front of the microwave oven, under the bulb cover, and
is replaceable. Open door. Remove two screws on the vent grille,
tilt the grille forward, and lift it out. Remove right side charcoal
filter. Open bulb cover and replace bulb. Close bulb cover, replace
charcoal filter, replace vent grille, and secure with screws.
Accessories
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model
identification information.
Replacement Parts
Provided Accessories
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Turntable
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Convection rack
Turntable support and rollers
Turntable hub
Cooking rack
Cleaning Supplies
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Heavy Duty Degreaser
affresh® Kitchen Appliance Cleaner
affresh® Stainless Steel Cleaner
affresh® Stainless Steel Wipes
Rack clip
Rack support
Grease filter
Charcoal filter
Cooktop light bulb
Cavity light bulb
Problem Solver
If you experience
Recommended Solutions
Microwave oven will
not operate
Check the following:
■
■
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Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
fuse or reset the circuit breaker. If the problem continues, call an electrician.
Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
the door, then start the cycle.
■
Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
models) is off.
Arcing in the
microwave oven
Check the following:
■
Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.
Turntable alternates
rotation directions
■
This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
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“Enter Clock” with flashing digits means there has been a power failure. Reset the clock.
A letter followed by a number is an error indicator. Call for assistance.
Odor and smoke
coming from
microwave oven during
convection cooking (on
some models)
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This is normal for the first few convection cycles. The odor will dissipate with repeated use.
Fan running during
cooktop usage
This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically comes on
during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on
and off to cool the microwave oven’s controls while the cooktop below is being used.
Radio, TV or cordless
phone interference
Check the following:
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Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
Soil - Make sure the microwave oven door and sealing surfaces are clean.
Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
items during microwave oven operation.
Warranty
JENN-AIR® COOKING APPLIANCE WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished
with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for factory specified parts and
repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designated service company. This limited
warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased.
Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase date is required to obtain service
under this limited warranty.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions attached
to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to the product) if
defective in materials or workmanship:
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Electric element
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Electronic controls
Magnetron tube
Touch Pad and microprocessor
Glass ceramic cooktop: if due to thermal breakage
Sealed gas burners
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house
fuses, or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage.
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary
to published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with
electrical or plumbing codes, or use of consumables or cleaning products not approved by Jenn-Air.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from
defects in materials or workmanship and is reported to Jenn-Air within 30 days from the date of purchase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the
home and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized
Jenn-Air servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with
published installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if
the factory applied serial number has been altered or removed from your major appliance.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS
OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
If outside the 50 United States and Canada, contact your authorized Jenn-Air dealer to determine if another warranty applies.
6/09
For additional product information or to view FAQs (Frequently Asked Questions), visit www.jennair.com.
If you do not have access to the Internet and you need assistance using your product, you may contact Jenn-Air at the number below.
Have your complete model number ready. You can find your model number and serial number on the label located on the upper or lower front
facing of the microwave oven opening, behind the door.
For assistance or service, call 1-800-JENNAIR (1-800-536-6247).
If you need further assistance, you can write to Jenn-Air with any questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Please keep this User Guide and model number information for future reference.
W10619038A
SP PN W10619039A
11/13
Printed in China
®/™ © 2013. All rights reserved.
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