Commercial Audio Series
180MAx and 180MAx Pack
Crown 180MAx
Four JBL
Operation Manual
Control 1ST
20W-tapped,
70V speakers
(part of 180MAx Pack)
Obtaining Other Language Versions: To obtain information in another language about the use of this product, please contact your
local Crown Distributor. If you need assistance locating your local distributor, please contact Crown at 574-294-8000.
This manual does not include all of the details of design, production, or variations of the equipment. Nor does it cover every possible
situation which may arise during installation, operation or maintenance.
The information provided in this manual was deemed accurate as of the publication date. However, updates to this information may have
Trademark Notice: Crown, Crown Audio and Amcron are registered trademarks of Crown International. Other trademarks are the
property of their respective owners.
®
Some models may be exported under the name Amcron.
®
©2008 by Crown Audio Inc., 1718 W. Mishawaka Rd., Elkhart, Indiana 46517-9439 U.S.A. Telephone: 574-294-8200
139074-1B
2/08
Commercial Audio Series Business Music System
Crown International, Inc.
DECLARATION of CONFORMITY
Issued By: Crown International, Inc.
1718 W. Mishawaka Road
Sue Whitfield
FOR COMPLIANCE QUESTIONS ONLY:
574-294-8289
Elkhart, Indiana 46517 U.S.A.
swhitfi[email protected]
European Representative’s Name and Address:
David J. Budge
10 Harvest Close
Yateley
GU46 6YS
United Kingdom
Equipment Type: Commercial Audio Tuner-Mixer-Amplifiers
Family Name: Tuner-Mixer-Amplifiers
Model Names: 180MAx
EMC Standards:
EN 55103-1:1997 Electromagnetic Compatibility - Product Family Standard for Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 1: Emissions
EN 55103-1:1997 Magnetic Field Emissions-Annex A @ 10 cm and 1 M
EN 61000-3-2:2001 Limits for Harmonic Current Emissions (equipment input current 16A per phase)
EN 61000-3-3:2002 Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems Rated Current 16A
EN 55022:2003 Limits and Methods of Measurement of Radio Disturbance Characteristics of ITE: Radiated, Class B Limits; Conducted, Class B
EN 55103-2:1997 Electromagnetic Compatibility - Product Family Standard for Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 2: Immunity
EN 61000-4-2:2001 Electrostatic Discharge Immunity (Environment E2-Criteria B, 4k V Contact, 8k V Air Discharge)
EN 61000-4-3:2001 Radiated, Radio-Frequency, Electromagnetic Immunity (Environment E2, Criteria A)
EN 61000-4-4:2001 Electrical Fast Transient/Burst Immunity (Criteria B)
EN 61000-4-5:2001 Surge Immunity (Criteria B)
EN 61000-4-6:2003 Immunity to Conducted Disturbances Induced by Radio-Frequency Fields (Criteria A)
EN 61000-4-11:2001 Voltage Dips, Short Interruptions and Voltage Variation
Safety Standard:
IEC 60065: 2002 7th Ed. Safety Requirements - Audio Video and Similar Electronic Apparatus
CAN/CSA-E60065-03 7th Ed. Audio, Video and Similar Electronic Apparatus-Safety Requirements
UL 60065 7th Ed. Audio /Video and Musical Instrument Apparatus for Household, Commercial and Similar General Use.
I certify that the product identified above conforms to the requirements of the EMC Council Directive 89/336/EEC as amended by 92/31/EEC, and the Low Voltage Directive 73/23/EES as amended by 93/68/EEC.
Signed
Date of Issue: Feb. 1, 2006
Larry Coburn
Title: Senior Vice President of Manufacturing
Due to line current harmonics, we recommend that you contact your supply authority before connection.
page 3
Operation Manual
Commercial Audio Series Business Music System
Table of Contents
Important Safety Instructions.................................................. 2
Declaration of Conformity ...................................................... 3
1 Welcome................................................. 5
1.1 Features ..................................................................... 5
1.2 Front Panel Controls and Indicators........................... 6
1.3 Back Panel Controls and Connectors......................... 7
2 Setup ..................................................... 8
2.1 Installation ................................................................. 8
2.2 How to Attach Rack Ears............................................. 8
2.3 Choose Input Wire and Connectors............................ 9
2.4 Choose Output Wire and Connectors........................ 10
2.5 Wire Your System...................................................... 11
2.6 Phantom Power......................................................... 11
2.7 Link In/Out Switches................................................. 11
2.8 Remote Volume Control............................................ 12
2.9 Mounting the Speakers (180MAx Pack Only)............ 12
3 Operation .................................................13
3.1 Powering Up ................................................................13
3.2 Priority Ducking...........................................................13
3.3 Music-On-Hold............................................................13
3.4 XM Satellite Radio Operation .......................................14
4 Troubleshooting..........................................18
5 Specifications ............................................19
6 Service ....................................................20
6.1 Worldwide Service ......................................................20
6.2 US and Canada Service...............................................20
6.2.1 Service at a US or Canada Service Center..........20
6.2.2 Factory Service ..................................................20
6.2.3 Factory Service Shipping Instructions................20
6.2.4 Packing Instruction ............................................20
6.2.5 Estimate Approval ..............................................20
6.2.6 Payment of Non-Warranty Repairs .....................20
7 Warranty ..................................................21
Product Registration................................................................23
Crown Factory Service Information Form................................25
page 4
Operation Manual
Commercial Audio Series Business Music System
*1 kHz
Power
180MAx
Minimum guaranteed power
into 4 ohms or 25V/70V output
80W
*1 kHz Power: refers to maximum power in watts at
1 kHz with 0.5% THD.
1.1 Features
Built into the 180MAx is an XM Radio that receives
satellite radio stations with digital sound quality. A
front-panel LCD screen displays XM channel data
(channel number, channel name, artist name, song
title), 16 station presets and signal strength.
1 Welcome
You have purchased the Crown® 180MAx tuner-
mixer-amplifier either by itself, or as part of a
system that includes loudspeakers. This manual
covers the system and also applies to the 180MAx.
•
•
Ideal for commercial use; can be installed by
the user
4 inputs (each with a volume control) and
one 80W amplifier output channel
Independent bass and treble controls
Balanced Phoenix-type mic/line input; dual
RCA stereo music inputs, touch-proof screw-
terminal speaker outputs
The unit also accepts signals from line, telephone,
or microphone (phantom power included). Bass
and treble controls allow the user to tailor the tone
quality of the sound system. The priority ducking
feature drops the volume of the background music
when a microphone is used. A VOX threshold
setting controls how loud the voice must be before
ducking occurs.
•
•
The Crown 180MAx System is the first integrated
tuner-mixer-amplifier and loudspeaker system
designed for commercial use. It is designed for easy
installation by the user. Applications include
restaurants, retail stores, coffee shops and other
commercial establishments.
•
Programmable XM tuner with XM channel
data display
•
•
•
Priority ducking
XM tuner Music-On-Hold output
180MAx System only: Four JBL Control 1ST
2-way loudspeakers with built-in 70V
transformers, an XM antenna and a wireless
remote control included
The system includes the Crown 180MAx tuner-
mixer-amplifier, four JBL® Control® 1ST 2-way
loudspeakers with built-in 70V transformers, an XM
antenna and a wireless remote control.
Units can be linked to increase the number of input
and output channels.
The built-in power amplifier provides 80 watts into
4-ohm outputs for 4-ohm or 8-ohm loudspeakers,
and 80 watts into 25V/70V outputs. Current and
thermal limiting protect the amplifier and
•
Three-Year, No-Fault, Fully Transferable
Warranty completely protects your
investment and guarantees its specifications
loudspeakers from accidental overload.
page 5
Operation Manual
Commercial Audio Series Business Music System
1 Welcome
1.2 Front Panel Controls and Indicators
B. XM Tuner Input Section
E. Master Output Section
Top to bottom:
Top to bottom:
A. Input Section
Top to bottom:
Signal Presence Indicator (same as in Input section)
Input Volume Control (XM tuner volume)
Output Signal Presence Indicator: Green LED illuminates
when output signal level exceeds 100 mV (45 dB below full
power) from the 4-ohm tap.
Input Signal Presence Indicator: Green LED, one for each
input channel, illuminates when input signal exceeds
–24 dBu (line) or –70 dBu (mic).
Bass and Treble Controls (same as in Input section)
Clip Indicator: Red LED on output illuminates at threshold of
audible distortion.
C. XM Tuner Display
Input Volume Controls: Three detented potentiometers with
knobs. Input 1: Microphone/line (switchable); Inputs 2 and 3:
Line.
LCD screen displays XM channel data (channel number,
channel name, artist name, song title), 16 station presets and
signal strength.
Output Volume Control: Detented potentiometer with knob.
F. AC Power Section
Top to bottom:
Tone Controls: Bass and Treble non-detented recessed
potentiometers on each input channel. Bass 10 dB at 100
Hz, Treble 10 dB at 10 kHz.
D. XM Tuner Scroll Knob
Lets you scroll through channels and select them.
Power Indicator: Blue LED indicates power on.
Power Switch: Pushbutton on-off switch.
G. XM Tuner Menu Controls
Left to right:
Menu Button: Selects Preset or Category mode (see Section
3.4).
Category Buttons: Scrolls through Categories (rock,
classical, news, country, etc.).
Figure 1.1 Front Panel Controls and Indicators
page 6
Operation Manual
Commercial Audio Series Business Music System
1 Welcome
1.3 Back Panel Controls and Connectors
N. Music On Hold Section
O. Input 3 Section
Input Connector: 3-pin Phoenix-type, line level, balanced, one per
input channel.
R. AC Power Inlet
Top to bottom, left half:
Detachable IEC.
H. Reset Switch
Resets the circuit breaker that protects the power supply.
Source Switch: Switches between Input 3 or XM, and routes the
source to MOH 1V Line Out and MOH 1W connectors.
S. Priority Ducking Section
Active Indicator: LED illuminates when VOX ducking is active.
Dual RCA Input Connector:
I. Amplifier Output Connector
For stereo music signals, unbalanced, summed together, two
connectors per input for inputs 1, 2 and 3. If required, both the mic/
line and RCA inputs may be used at the same time. The mic/line gain
switch does not affect the RCA gain, which is fixed relative to mic/
line. The mic/line and RCA signals are mixed. Note: Other equipment
connected to the RCA jacks should be connected to the same AC
power source as the mixer-amp to avoid hum.
4-position terminal strip with COM (Common), 4 ohms, 25V and
70V terminals. Use either 4-ohms or constant-voltage terminals, but
not both. Accepts up to 10 AWG crimp-on terminal forks. Non-touch
cover included.
1V Level Control and Signal Presence Indicator: Trim pot adjusts
level for Music-On-Hold 1V output. SPI flashes when MOH signal is
present.
VOX Threshold: Trim pot controls how loud the voice must be before
ducking occurs. Can be set for no ducking.
Priority Connector: 3-pin Phoenix-type connector for push-to-talk
mic switch. Contact closure activates ducking. Ducking does not
affect Music-On-Hold outputs or stereo line out.
1V Output (Isolated) Connector: 3-pin Phoenix connector, 600-ohm
transformer-isolated output, provides Music-On-Hold signal of
approximately 1 volt.
J. Preamp Line Out Connector
3-pin balanced Phoenix-type connector. Post master, pre-VCA. Level
controlled by master volume control.
P. Input 2 Section
Same as Input 3 Section.
Priority Release Control: Trim pot adjusts release time of VOX
ducking.
Top to bottom, right half:
K. Link In/Out Switch
With the Link Switch IN, any signal applied to the Amp Input
connector will be mixed with the input signal(s). With the Link Switch
OUT, only the signal from the Amp Input Connector will appear at the
amplifier output.
1W Select Switch: Feeds 1W MOH signal either to 1 watt output or
internal speaker.
Q: Input 1 Section
T. XM Radio Stereo Line Out Connector.
Top to bottom:
Dual RCA jacks for stereo music out of XM Radio tuner.
1W Level Control: Trim pot adjusts level for Music-On-hold 1W
output.
Phantom Power Switch: Turns phantom power on or off for Input 1.
Input Connector: 3-pin Phoenix-type, mic or line level, balanced.
Mic/line Switch: Selects mic-level or line-level signal for Input 1.
Dual RCA Input Connector: Same as Input 3 Section.
U. XM Input Section
RS-232 Connector: Currently inactive; will be used for diagnostics.
L. Amp Input Connector
3-pin Phoenix-type, high-impedance balanced. Used to link an
additional mixer to the mixer-amplifier. Can be used to connect an
external processor (see Section 2.9).
1W Output Connector: 3-pin Phoenix connector provides Music-On-
Hold signal of approximately 1 watt.
XM Radio Antenna Input: Connects to the XM antenna cable.
M. Output VCA Connector
3-pin Phoenix-type connector for one VCA control line of +10 VDC
and ground. Compatible with Crown 1-VCAP module.
Tel Connector: Transformer-isolated 600-ohm input, summed into
Input 1 for paging from a telephone system.
U
Figure 1.2 Back Panel Controls,
Connectors and Indicators
page 7
Operation Manual
Commercial Audio Series Business Music System
2 Setup
2.1 Installation
2.2 How to Attach Rack Ears
1. Locate the two rack ears and two rack-ear screws
supplied.
2. See Figure 2.2. Remove the two screws from each
side of the chassis near the front.
3. Place a rack ear flush with the right front of the
chassis.
4. Insert a screw that you removed into the bottom
hole of the rack ear and chassis. Screw it in.
5. Insert a screw that you removed into the center
hole of the rack ear and chassis. Screw it in.
6. Insert one of the supplied screws into the top hole
of the rack ear and chassis. Screw it in.
7. Repeat steps 3-6 for the left side of the chassis.
CAUTION: Before you begin, make sure your
180MAx is disconnected from the power
source, with the power switch in the “off”
position and all level controls turned
completely down (counterclockwise).
Use a standard 19-inch (48.3 cm) equipment rack
(EIA RS-310B). See Figure 2.1 for amplifier
dimensions.
You may also stack mixer-amps without using a
cabinet, or you may place a single mixer-amp on a
surface with 12 inches of air space around the unit
for convection cooling.
Figure 2.2 How to Connect Rack Ears
NOTE: When transporting in a rack, mixer-amps
should be supported at the front and back.
When using an equipment rack, do not mount units
directly on top of each other. Allow 2 rack units (3.5
inches) between units for convection cooling. The
side walls of the rack should be a minimum of two
inches (5.1 cm) away from the amplifier sides, and
the back of the rack should be a minimum of four
inches (10.2 cm) from the amplifier back panel.
Figure 2.1 Dimensions
page 8
Operation Manual
Commercial Audio Series Business Music System
2 Setup
2.3 Choose InputWire and Connectors
Crown recommends using pre-built or professionally wired
balanced line (two-conductor plus shield), 22-24 gauge cables
and connectors. Unbalanced line may also be used but may result
in noise over long cable runs.
MIC
The 180MAx has two types of input connectors: Phoenix-type and
RCA.
• Mic/Line Connectors and Amp Input Connectors: 3-pin
Phoenix-type, balanced, one per input channel (Figure 2.3).
–
• Dual RCA Input Connector: For stereo music signals,
unbalanced, summed together, two connectors per input for
inputs 1, 2 and 3 (Figure 2.4).
• Transformer-isolated 600-ohm input: 3-pin Phoenix-
type. Summed into Input 1 for paging from a telephone system.
See Figure 2.5.
To stereo
line-level
source
-
–
The 180MAx also has an XM antenna connector for use with
the supplied XM radio antenna.
Figure 2.4 Dual RCA Input
Connectors
To telephone system
interface/PBX output
To mic or line-level source
Figure 2.3 Mic/Line Connectors
and Amp Input Connectors
Figure 2.5 Tel (Isolated)
Connector Wiring
to Telephone System
Interface or PBX
page 9
Operation Manual
Commercial Audio Series Business Music System
2 Setup
2.4 Choose OutputWire and Connectors
AMPLIFIER OUTPUTS
Amplifier Output Connections: Crown recommends using
pre-built or professionally wired, high-quality, two-conductor,
heavy gauge speaker wire and connectors. You may use crimp-on
spade lugs for your output connectors. Slip the cable lugs under
the output screw terminals and tighten (Figure 2.7). To prevent the
possibility of short-circuits, wrap or otherwise insulate exposed
loudspeaker cable connectors. Cover the output connections with
the supplied non-touch cover.
Using the guidelines below, select the appropriate size of wire
based on the distance from amplifier to speaker. The wire sizes
apply to the 4-ohm tap.
-
Distance
up to 25 ft.
Wire Size
16 AWG
26-40 ft.
41-60 ft.
14 AWG
12 AWG
10 AWG
8 AWG
Figure 2.6 Amplifier Output Connections
Figure 2.7 Connections to the Preamp
Line Out Connector
61-100 ft.
101-150 ft.
151-250 ft.
To telephone system
interface/PBX input
Figure 2.8 Connections to the MOH Line
Output Phoenix Connector (1V or 1W
Connector)
6 AWG
NOTE: Custom wiring should only be performed by
qualified personnel. Class 2 wiring is required.
Music-On-Hold Connections
You can play music from the XM radio over your phone line
while the caller is on hold. Use one of the connectors below
to connect the 180MAx to the Music-On-Hold input on
your telephone system interface/PBX.
CAUTION: Never use shielded cable for output power
wiring.
Use 2-conductor shielded cable and a 3-pin Phoenix-type
connector for Preamp Line Output (Figure 2.7), and for MOH 1V
or 1W output (Figure 2.8).
• MOH 1V Line Output Connector: 3-pin Phoenix
connector, 600-ohm transformer-isolated output, provides
Music-On-Hold signal of approximately 1 volt. See Figure
2.9.
Use 1-conductor shielded cable and RCA plugs for the Stereo
Line Out connector and the MOH 1V Line Output RCA Connector
(Figure 2.9).
• MOH 1W Line Output Connector: 3-pin Phoenix
connector provides Music-On-Hold signal of approxi-
mately 1 watt. See Figure 2.9.
• MOH 1V Line Output RCA Connectors:Two RCA
connectors (mono) for 1-volt Music-On-Hold output (in
parallel with 600-ohm connectors, so they are isolated).
See Figure 2.10.
To stereo
line-level
input
To telephone system
interface/PBX
Figure 2.9 Connections to the Stereo Line
Out Connector and the MOH Stereo Line Out
Connector
page 10
Operation Manual
Commercial Audio Series Business Music System
2 Setup
2.5WireYour System
Typical input and output wiring is shown in Figure 2.11.
CD/DVD player
INPUTS: Connect microphones or balanced line-level sources to mixer-
amplifier balanced inputs. Set Mic/Line switches accordingly. Connect
unbalanced line-level signals to RCA input connectors.
Satellite receiver
OUTPUTS: Maintain proper polarity (+/–) on amplifier output
connectors.
70V speakers
Connect the Amplifier Output screw terminals to loudspeakers. Use
terminals marked COM and 25V or 70V for constant-voltage
loudspeaker loads, such as the JBL Control 1ST speaker included with
the 180MAx Pack. Use terminals marked 4-ohms for one 4-ohm speaker
or two 8-ohm speakers in parallel. Connect 70V speakers or 4-8
ohm speakers to the 180MAx, but not both, as this would
overdrive the amplifier.
(four JBL Control 1ST speakers
supplied only with 180MAx Pack)
CONNECT 70V SPEAKERS
OR 4-8 OHMS SPEAKERS,
BUT NOT BOTH.
Connect the COM terminal to speaker negative (–) lead; connect one of
the other terminals to speaker positive (+) lead.
2.6 Phantom Power
Condenser mics require phantom power to operate. If you are using a
condenser microphone with the 180MAx on Input 1, turn on the
Phantom Power Switch on the back of the mixer-amplifier. The
microphone must be able to work on 15V phantom power, which the
180MAx mic input connector provides.
XM antenna
One 4-ohm speaker
or two 8-ohm speakers in parallel
2.7 Link In/Out Switch
This switch (Figure 2.11) affects which signals are heard when another
mixer is wired to the mixer-amplifier.
IN: Any signal applied to the AMP INPUT connector will be mixed with
the input signal(s).
OUT: Only the signal from the AMP INPUT connector will appear at the
amplifier output.
Figure 2.10 Input and Output Wiring
How to link another mixer to your mixer-amplifier:
Connect the extra mixer’s LINE OUT connector to the mixer-amplifier’s
AMP INPUT connector. Set the Link switch to IN.
How to set up Music-On-Hold output:
Connect mixer-amp LINE OUT to Music-On-Hold input on telephone
system interface/PBX. Set the LINK SWITCH to IN.
How to set up a processing loop:
Connect mixer-amp LINE OUT to processor input. Connect processor
output to mixer-amp AMP INPUT connector. Set the Link switch to OUT.
Figure 2.11 Link In/Out Switch
page 11
Operation Manual
Commercial Audio Series Business Music System
2 Setup
2.9 Mounting the Speakers (180MAx Pack Only)
JBL supplies a variety of wall mounts and ceiling mounts for the Control
1ST loudspeaker:
2.8 RemoteVolume Control
You can control the volume of each amplifier channel remotely. To do so,
locate the OUTPUT VCA connector on the back panel. Insert a 4-pin
Phoenix-type cable connector into the OUTPUT VCA connector. Wire a
Crown 1-VCAP or 4-VCAP level control to the Phoenix-type cable
connector terminals as shown in Figure 2.12.
• MTC-1A Wall/Ceiling Mount (included with 180MAx Pack)
• MTC-2 Plus Wall/Ceiling Mount
• TC-7 American Microphone Stand Adapter
• MTC-8 Wall Mount Bracket
1-VCAP controls one channel; 4-VCAP controls up to four channels.
htm#Control1.
Output VCA Connector
Phoenix-type
plug
Shield
Output VCA Connector
Figure 2.12 Wiring a 1-VCAP or 4-VCAP Level Control to the Output VCA Connector
page 12
Operation Manual
Commercial Audio Series Business Music System
3 Operation
3.1 Powering Up
1. Turn off any equipment connected to the Line Out connectors.
2. Plug the amplifier’s power cord into a 3-wire grounded AC outlet.
3. Turn down the input volume controls.
4. Turn down the master volume control.
5. Turn on the Power switch. The Power indicator should glow.
6. Turn the input volume controls in use about 3/4 up.
7. Turn up the master volume control(s) until the desired loudness or power
level is achieved.
8. Touch up the input levels as needed for equal loudness from each
microphone.
9. Turn on any equipment connected to the Line Out connectors.
If you ever need to make any wiring or installation changes, disconnect the
power cord.
3.2 Priority Ducking
If you want a microphone to duck (turn down) the background music, follow this
procedure. On the back of the 180MAx,
1. Connect a push-to-talk mic switch to the Priority Connector (Figure 3.1).
2. While talking into a microphone, adjust the VOX Threshold control on the
back of the unit. It controls how loud the voice must be before ducking occurs.
The control can be set for no ducking. The Active Indicator will flash when
ducking is active.
Figure 3.1 Priority Ducking Controls
and Connectors
3. Adjust the Priority Release control on the back of the unit. It adjusts the
release time of the VOX ducking.
3.3 Music-On-Hold
On the back of the unit, adjust either the 1V or 1W MOH Level Control to obtain
the desired level of Music-On-Hold on your phone system.
page 13
Operation Manual
Commercial Audio Series Business Music System
3 Operation
3.4 XM Satellite Radio Operation
OVERVIEW OF XM SATELLITE RADIO
Your 180MAx tuner-mixer-amplifier includes a high-fidelity, commercial
XM satellite radio receiver. More than 160 channels of music, news,
sports, comedy, talk, and entertainment are available with digital quality
sound. XM offers 100% commercial-free music channels and over 2
com.
COPYRIGHT NOTICE
It is prohibited to copy, decompile, disassemble, reverse engineer, or
manipulate any technology incorporated in receivers compatible with the
XM Satellite Radio system. Furthermore, the AMBE (R) voice compression
software included in this product is protected by intellectual property
rights including patent rights, copyrights, and trade secrets of Digital
Voice Systems, Inc. The user of this or any other software contained in an
XM Radio is explicitly prohibited from attempting to copy, decompile,
reverse engineer, or disassemble the object code, or in any other way
convert the object code into human-readable form. The software is
licensed solely for use within this product.
The required basic monthly subscription is sold separately. Premium
Channel is available at additional monthly cost. Installation costs and
other fees and taxes, including a one-time activation fee may apply. The
subscription fee is commercial only. All fees and programming subject to
change. Channels with frequent explicit language are indicated by “XL.”
Channel blocking is available for XM radio receivers by calling 1-800-
XMRADIO. Subscriptions subject to Customer Agreement available at
xmradio.com. XM is available only in the 48 contiguous United States.
XM® is a registered trademark of XM Satellite Radio Inc. ©2005 XM
Satellite Radio Inc. All rights reserved.
Using XM radio requires a monthly subscription from XM Satellite Radio.
1-800-XM-RADIO (or 1-800-967-2346).
page 14
Operation Manual
Commercial Audio Series Business Music System
3 Operation
4. Optimize the signal strength.
Have someone hold the antenna as you optimize the signal strength
(described next).
INSTALLING THE ANTENNA
OPERATING THE XM TUNER
You can control the XM tuner by the 180MAx front-panel buttons or by the
included remote control. If the power fails, the tuner will automatically
return to its state before power loss.
1. Connect the antenna.
Connect the included XM antenna to the XM antenna input on the back of
the 180MAx.
A display will appear similar to the one below:
The XM tuner display and controls are shown below.
You will be mounting the antenna near a south-facing wall. The antenna
comes with 20 feet of cable. If that is not sufficient to reach the 180MAx,
purchase a 50-foot cable extension kit. Up to two extensions can be used
together for up to 120 total feet of cable. Alternatively, you can use custom
lengths of 50 ohm RG58U, or obtain extension kits from third-party
sources. For outdoor antenna installation options, go to
• The LCD display shows channel information.
• The Menu button selects Direct, Preset, or Category mode (explained
later).
• The Category < > buttons select Categories (rock, country, jazz,
news, etc.)
XM
Direct
Signal-strength indicator
• The Scroll knob lets you scroll through the XM channels and select
them (explained later).
At the bottom right of the screen is a small box that indicates signal
strength. Orient the antenna to achieve maximum signal strength (fill the
box as much as possible).
2.Turn on the 180MAx.
Verify the power indicator is illuminated and the display backlight is on.
Infrared remote sensor
Scroll knob
LCD display
If the antenna does not have a clear path to the satellites, the display will
read “NO SIGNAL”.
If the message “CHECK ANTENNA” appears, check that the antenna
connector is tightly connected and that the antenna cable is not shorted.
5. Set the listening volume.
3. Align the antenna.
Turn up the XM input volume control until you hear the XM radio signal at
a low volume. If the system is working, you will hear XM programming on
channel 1 and you can proceed to activate the 180MAx.
For indoor installation on a flat surface:
Set the antenna on its base on a flat horizontal surface, ideally near a
south-facing wall, and near a window if possible.
6. Activate your XM account.
Turn the base of the antenna so that the XM logo is facing to the south if
you are in the eastern half of the U.S. and to the south/southeast if you are
in the western half of the U.S.
After verifying channel 1 audio, you must activate your XM account to
access all XM channels. Commercial accounts must sign up for and
activate under the terms of XM’s Commercial Service.
Default Display
For outdoor installation:
First obtain the XM Radio ID number of your unit. Turn the Scroll knob
until you see channel 0 on the LCD display and press the Scroll knob to
select this channel, or press Direct Entry then 0 and OK on the remote
control. The 8-digit XM Radio ID will appear in the top section of the
display.
The default display shows the current channel number, channel name,
Category name, artist name and song title. The word “Direct” appears at
the bottom left of the screen. That means the tuner is in Direct mode: you
can select channels directly from the remote control if you wish. You can
also select channels using the front-panel controls.
For indoor wall mounting:
You will mount the antenna near a south-facing wall, and near a window if
possible.
1. Insert four screws (not supplied) in the wall so they align with the
holes in the base of the antenna.
2. Tilt the antenna fully back on the base.
3. Place the antenna base on the four screw heads with the antenna pivot
at the top.
4. Pull down the base approximately 1/4 inch until the base is firmly
secured. The XM logo will be upside down when the antenna is properly
installed.
Record the 8-character ID in the space below, noting that letters I, O, S and
F are not used and that the number zero has a line running diagonally
through it.
Artist
Song ttitle
Channell Name
XM124
Direct
Categoory name
XM Radio ID: _________________________
Activate your XM radio service by calling XM at 1-800-XM RADIO
(1-800-967-2346). Commercial accounts cannot be activated via the
Internet. A listener care representative will help you activate your unit.
Customers should have their Radio ID ready; the Radio ID can be found by
selecting channel 0 on the tuner with the Scroll Knob to the right of the
LCD Display.
page 15
Operation Manual
Commercial Audio Series Business Music System
3 Operation
To select channels by categories (musical genres)
XM front panel lock-out
OPERATION BY THE FRONT-PANEL CONTROLS
To listen to a channel
“Category” means the type of programming offered on a channel, such as
rock, country, jazz, news, etc.
1. To activate front panel lock-out, press Category < and > buttons at the
same time and release.
1. Turn the Scroll knob until you see the channel you want.
2. Push the Scroll knob to listen to that channel.
1. Press the Menu button until you see “Category” in the bottom left of the
display.
2. “Lockout Enabled” will appear to confirm that the XM feature is locked
on the front panel. You still can operate the remote control.
3. To deactivate front panel lock-out, press Category < and > buttons at
the same time and release.
Artist
Song ttitle
To listen to a Preset channel
Channeel Name
Categorry name
XM124
4. “Lockout Disabled” will appear to confirm that the XM feature is
unlocked on the front panel.
1. Push the Menu button until you see “Preset” in the bottom left of the
Category
display.
2. In the bottom-right corner of the screen is the name of the current
Category.
Artist
Song ttitle
XM Diagnostics mode
Channeel Name
Categoory name
XM124
3. Press a Category < or > button. The tuner will scroll through the
Categories. When you see a Category that you want, press the Scroll
knob.
The diagnostic mode is useful for antenna installation and optimization of
signal strength.
Preset
2. Using the Scroll knob, scroll through presets 1-16. Press the Scroll
Knob to select the desired preset.
1. Press Menu and Category < buttons at the same time and release.
4. Turn the Scroll knob until you see a channel that you want to listen to.
All the scrolling channels are in that same Category. Press the Scroll
knob to listen to the channel.
2. Scroll through the diagnostic mode using the Category < and >
buttons.
page 16
Operation Manual
Commercial Audio Series Business Music System
3 Operation
OPERATION BY REMOTE CONTROL
To listen to a Preset channel by direct entry
To adjust XM radio volume
To listen to a channel by direct entry
1. For presets 0-9, press the desired preset digit you would like to recall.
Press volume up or volume down to achieve the desired XM volume
level. Note: MOH level, XM Stereo outputs, and XM input volume controls
are affected by this volume control. The overall amplifier volume is not
affected by this volume control.
1. Press the Direct Entry button on the remote control.
2. Using the Digits 0-9, select the 1-, 2-, or 3- digit channel number you
would like to access.
2. For presets 10-16, press 1, then the desired preset digit you would like
to recall.
3. Press OK.
Artist
Song ttitle
To mute the XM signal
Channeel Name
Categoory name
XM124
To listen to a channel by scrolling through channels
Press Mute. “Mute” will flash in the display to notify you that audio is
muted.
Preset
1.Press CH + to go to higher channels.
2.Press CH – to go to lower channels.
3.Press OK to confirm your channel selection.
3. The station will change.
To adjust the LCD screen contrast
1. On the remote, hold Volume down and press the Category > button.
2. Adjust contrast up and down using the Scroll encoder.
3. Press Menu to exit.
To listen to a Preset channel by pressing Preset +/–
1. Press PSET + or PSET– to go through presets 1 through 16.
2. Press OK to listen to preset desired
To set up Preset channels
1. Using direct entry or CH +/–, find the channel you would like to set as a
preset, and press OK.
2. For presets 0-9, hold the desired preset digit for 2 seconds. For presets
10-16, press 1, then hold the second digit (0 through 6) of the preset for 2
seconds.
To select channels by categories (musical genres)
“Category” means the type of programming offered on a channel, such as
rock, country, jazz, news, etc.
3. Repeat Steps 1-2 for the remaining Presets.
1. Press Category < or > on the remote to select the next or prior
category. You will see “Category” in the bottom left of the display.
Artist
Song ttitle
Channell Name
Categorry name
XM124
Category
2. Press CH+ or CH– to cycle through the channels.
3. Press OK to select the desired channel.
page 17
Operation Manual
Commercial Audio Series Business Music System
4 Troubleshooting
CONDITION: No sound.
CONDITION: No power.
POSSIBLE REASON:
POSSIBLE REASON:
•
The amplifier is in “fault” mode. A Fault status
can be triggered when one of the amplifier’s
protection circuits is activated. First disconnect
your speakers from the affected channel(s) one
by one to determine if one of the loads is
shorted. If an amplifier channel has a thermal
fault, there will be no indication on the front
panel, but the amp will recover after cooling. If
operation does not return to normal after
restarting your amp, press the Reset button on
the back panel, or return mixer-amp to Crown or
an authorized Crown Service Center for
servicing.
•
•
The mixer-amplifier’s Power switch is off.
The mixer-amplifier is not plugged into the
power receptacle.
•
The mixer-amplifier’s high-voltage power
supply circuit breaker has tripped. Verify that
the AC mains voltage is correct, then press the
Reset button on the back panel.
•
•
No input signal.
Input signal level is very low.
CONDITION: Distorted sound.
POSSIBLE REASON:
•
Input signal level is too high. Turn down your
input volume controls. NOTE: Your mixer-
amplifier should never be operated at a level
which causes the Clip LED to illuminate
constantly.
•
Master volume level is too high. Turn it down to
about 3/4 of maximum level.
Key:
LED OFF
LED ON
page 18
Operation Manual
Commercial Audio Series Business Music System
5 Specifications
Minimum Guaranteed Power
180MAx
JBL Control 1ST Loudspeaker Specifications
1 kHz with 0.5% THD
Minimum guaranteed power per channel into 4 ohms or 25V/70V output
80W
Frequency Range
80 Hz - 20 kHz.
Performance
Recommended Power Range
Sensitivity
10-80W continuous average power.
89 dB/1W/1m.
Number of input channels
4
1
Number of power amplifiers
Input Sensitivity (volts RMS) for full output at maximum gain
Crossover Frequency
Low-Frequency Driver
High-Frequency Driver
70V Tap
4 kHz.
3 mV
800 mV
400 mV
75 mV
Balanced mic inputs
Balanced line inputs
RCA connectors
4 in. (100 m), shielded.
0.5 in. (12 mm), titanium-laminate, shielded.
20W
Isolated telephone input
Frequency Response (at 1 watt from 4-ohm tap, 70 Hz - 19 kHz)
Frequency Response (at line out, 20 Hz to 20 kHz)
Power Bandwidth (at 4-ohm tap, 2 dB below maximum 1 kHz power)
Signal to Noise Ratio (ref. to rated power, master volume at minimum)
Total Harmonic Distortion (THD) at rated power at 1 kHz
DC Output Offset
1 dB
1 dB
Finish
Black, Gray or White.
50 Hz to 20 kHz with < 0.5% THD
Dimensions (HxWxD)
9 in. x 6-1/6 in. x 5-7/16 in. (228 mm x 155 mm
x 139 mm).
85 dB
< 0.5%
Net Weight (each)
6.1 lb (2.8 kg)
<
5 mV
Input Impedance (nominal)
Mic: 400 ohms, Line: 100 kilohms,
RCA: 50 kilohms, Telephone: 600 ohms
Crosstalk (all controls at “10”)
Line Output Level (nominal)
Phantom Power
–70 dB at 1 kHz
1V into 10 kilohms
15 VDC
AC Line Voltages Available
120V, 60 Hz.
Line voltage tolerance +15%, –20%
Operating Temperature/Humidity
Storage Temperature
0o C to 40o C at 95% relative humidity
(non-condensing)
–20o C to 85o C
Construction
Cooling
Convection cooled
Dimensions: Width, Height, Depth
Width (without rack ears): 17.3 in.(43.8 cm). Width
(with rack ears): EIA Standard 19 in. W (EIA RS-310-B).
Height (front panel): 3.5 in. (8.9 cm). Height (including
feet): 4.1 in. (10.5 cm). Depth (front panel to back
panel): 12.2 in. (31.0 cm). Depth (front of knobs to back
of non-touch cover): 13.9 in. (35.2 cm).
Net Weight (180MAx tuner-mixer-amplifier only), Shipping Weight (complete system)
20 lb (9.07 kg), 55 lb (24.8 kg)
page 19
Operation Manual
Commercial Audio Series Business Music System
6 Service
Crown amplifiers are quality units that rarely require
servicing. Before returning your unit for servicing, please
contact Crown Technical Support to verify the need for
servicing.
4. Use a bold black marker and write the SRA number
will handle the necessary paperwork and repair.
on three sides of the box.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area can
be obtained from Crown Factory Service, or online from
Cardboard
support
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
6.2.4 Packing Instructions
6.2.2 Factory Service
Mixer-amp
Important: These instructions must be followed. If they
are not followed, Crown Audio, Inc. assumes no
responsibility for damaged goods and/or accessories that
are sent with your unit.
Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the owner’s
responsibility to ensure that their product is serviceable
prior to sending it to the factory. Serviceable product list
is available at
For more information, please contact us direct.
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts inside.
Refer servicing to a qualified technician.
Bag
Cardboard
support
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The
form must be included with your product inside the box or
in a packing slip envelope securely attached to the outside
of the shipping carton. Do not send this form separately.
1. Fill out and include the Crown Audio Factory Service
Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords,
hardware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsible for these items.
Figure 6.1 Packing.
Put this assembly in carton.
A Service Return Authorization (SRA) is required for
product being sent to the factory for repair. An SRA can be
factserv.htm. If you do not have access to the web, please
call Crown’s Customer Service at 574.294.8200 or
800.342.6939 extension 8205 in North America, Puerto
Rico and the Virgin Islands only.
6.2.5 Estimate Approval
Warranty is only valid within the country in which the
product is purchased.
3. When shipping your Crown product, it is important
that it has adequate protection. We recommend you
use the original pack material when returning the
product for repair (Figure 9.1). If you do not have the
original box, please call Crown at 800.342.6939 or
574.294.8210 and order new pack material. (Do not
ship your unit in a wood or metal cabinet.)
Approval of estimate must be given within 30 days after
being notified by Crown Audio Inc. Units still in the
possession of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.
6.1Worldwide Service
Service may be obtained from an authorized service center.
(Contact your local Crown/Amcron representative or our
office for a list of authorized service centers.) To obtain
service, simply present the bill of sale as proof of purchase
along with the defective unit to an authorized service center.
They will handle the necessary paperwork and repair.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to sending
the unit. Or, if you prefer, you may prepay the cost of
shipping, and Crown will reimburse you. Send copies of
the shipping receipts to Crown to receive reimbursement.
6.2.6 Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
4. If you provide your own shipping pack, the minimum
recommended requirements for materials are as
follows:
Remember to transport your unit in the original factory
pack.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
If you have any questions, please contact Crown Factory
Service.
a. 275 P.S.I. burst test, Double-Wall carton that
allows for 2-inch solid Styrofoam on all six sides
of unit or 3 inches of plastic bubble wrap on all
six sides of unit.
6.2 US and Canada Service
6.2.3 Factory Service Shipping Instruc-
tions:
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of the
bill of sale as your proof of purchase.
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
com/support/factserv.htm. If you do not have access
to our website, call 1.800.342.6939, extension 8205
and we’ll create the SRA for you.
b. Securely seal the package with an adequate
carton sealing tape.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
c. Do not use light boxes or “peanuts”. Damage
caused by poor packaging will not be covered
under warranty.
6.2.1 Service at a US or Canada Service
Center
This method usually saves the most time and effort. Simply
present your bill of sale along with the defective unit to an
authorized service center to obtain service. They
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
2. See packing instructions that follow.
Enclose the completed Crown Audio Factory Service
Information form (or securely attach it to the outside of
carton) and re-seal the shipping pack with a sturdy carton
sealing tape.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
Internet:
page 20
Operation Manual
Commercial Audio Series Business Music System
7 Warranty
UNITED STATES & CANADA
SUMMARY OFWARRANTY
the actual purchase price, not including interest,
insurance, closing costs, and other finance
charges less a reasonable depreciation on the
product from the date of original purchase.
Warranty work can only be performed at our
authorized service centers or at the factory.
Warranty work for some products can only be
performed at our factory. We will remedy the
defect and ship the product from the service center
or our factory within a reasonable time after
receipt of the defective product at our authorized
service center or our factory. All expenses in
remedying the defect, including surface shipping
costs in the United States, will be borne by us.
(You must bear the expense of shipping the
product between any foreign country and the port
of entry in the United States including the return
shipment, and all taxes, duties, and other customs
fees for such foreign shipments.)
THIS INCLUDES ANY DAMAGE TO ANOTHER
PRODUCT OR PRODUCTS RESULTING FROM
SUCH A DEFECT. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
Crown International, 1718 West Mishawaka Road,
Elkhart, Indiana 46517-4095 U.S.A. warrants to
you, the ORIGINAL PURCHASER and ANY
SUBSEQUENT OWNER of each NEW Crown
product, for a period of three (3) years from the
date of purchase by the original purchaser (the
“warranty period”) that the new Crown product is
free of defects in materials and workmanship. We
further warrant the new Crown product regardless
of the reason for failure, except as excluded in this
Warranty.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or
modify this Crown Warranty. This Crown Warranty
is not extended by the length of time which you are
deprived of the use of the new Crown product.
Repairs and replacement parts provided under the
terms of this Crown Warranty shall carry only the
unexpired portion of this Crown Warranty.
Warranty is only valid within the country in which
the product was purchased.
ITEMS EXCLUDED FROMTHIS
CROWNWARRANTY
DESIGN CHANGES
This Crown Warranty is in effect only for failure of
a new Crown product which occurred within the
Warranty Period. It does not cover any product
which has been damaged because of any
We reserve the right to change the design of any
product from time to time without notice and with
no obligation to make corresponding changes in
products previously manufactured.
HOWTO OBTAINWARRANTY
SERVICE
intentional misuse, accident, negligence, or loss
which is covered under any of your insurance
contracts. This Crown Warranty also does not
extend to the new Crown product if the serial
number has been defaced, altered, or removed.
You must notify us of your need for warranty
service within the warranty period. All
LEGAL REMEDIES OF PURCHASER
components must be shipped in a factory pack,
which, if needed, may be obtained from us free of
charge. Corrective action will be taken within a
reasonable time of the date of receipt of the
defective product by us or our authorized service
center. If the repairs made by us or our authorized
service center are not satisfactory, notify us or our
authorized service center immediately.
THIS CROWN WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
No action to enforce this Crown Warranty shall be
commenced after expiration of the warranty
period.
WHATTHEWARRANTORWILL DO
We will remedy any defect, regardless of the
reason for failure (except as excluded), by repair,
replacement, or refund. We may not elect refund
unless you agree, or unless we are unable to
provide replacement, and repair is not practical or
cannot be timely made. If a refund is elected, then
you must make the defective or malfunctioning
product available to us free and clear of all liens or
other encumbrances. The refund will be equal to
THIS STATEMENT OF WARRANTY SUPERSEDES
ANY OTHERS CONTAINED IN THIS MANUAL FOR
DISCLAIMER OF CONSEQUENTIAL
AND INCIDENTAL DAMAGES
CROWN PRODUCTS.
9/07
YOU ARE NOT ENTITLED TO RECOVER FROM US
ANY INCIDENTAL DAMAGES RESULTING FROM
ANY DEFECT IN THE NEW CROWN PRODUCT.
page 21
Operation Manual
Commercial Audio Series Business Music System
7 Warranty
WORLDWIDE EXCEPT USA & CANADA
SUMMARY OF WARRANTY
WHAT THE WARRANTOR WILL DO
DISCLAIMER OF CONSEQUENTIAL AND
INCIDENTAL DAMAGES
Crown International, 1718 West Mishawaka Road,
Elkhart, Indiana 46517-4095 U.S.A. warrants to
you, the ORIGINAL PURCHASER and ANY
SUBSEQUENT OWNER of each NEW Crown1
product, for a period of three (3) years from the
date of purchase by the original purchaser (the
“warranty period”) that the new Crown product is
free of defects in materials and workmanship, and
we further warrant the new Crown product
regardless of the reason for failure, except as
excluded in this Warranty.
We will remedy any defect, regardless of the
reason for failure (except as excluded), by repair,
replacement, or refund. We may not elect refund
unless you agree, or unless we are unable to
provide replacement, and repair is not practical or
cannot be timely made. If a refund is elected, then
you must make the defective or malfunctioning
product available to us free and clear of all liens or
other encumbrances. The refund will be equal to
the actual purchase price, not including interest,
insurance, closing costs, and other finance
charges less a reasonable depreciation on the
product from the date of original purchase.
Warranty work can only be performed at our
authorized service centers. We will remedy the
defect and ship the product from the service center
within a reasonable time after receipt of the
defective product at our authorized service center.
YOU ARE NOT ENTITLED TO RECOVER FROM US
ANY INCIDENTAL DAMAGES RESULTING FROM
ANY DEFECT IN THE NEW CROWN PRODUCT.
THIS INCLUDES ANY DAMAGE TO ANOTHER
PRODUCT OR PRODUCTS RESULTING FROM
SUCH A DEFECT.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or
modify this Crown Warranty. This Crown Warranty
is not extended by the length of time which you are
deprived of the use of the new Crown product.
Repairs and replacement parts provided under the
terms of this Crown Warranty shall carry only the
unexpired portion of this Crown Warranty.
Warranty is only valid within the country in which
the product is purchased.
1
Note: If your unit bears the name “Amcron,” please substitute it
for the name “Crown” in this warranty.
ITEMS EXCLUDED FROM THIS CROWN-
WARRANTY
DESIGN CHANGES
We reserve the right to change the design of any
product from time to time without notice and with
no obligation to make corresponding changes in
products previously manufactured.
This Crown Warranty is in effect only for failure of
a new Crown product which occurred within the
Warranty Period. It does not cover any product
which has been damaged because of any
intentional misuse, accident, negligence, or loss
which is covered under any of your insurance
contracts. This Crown Warranty also does not
extend to the new Crown product if the serial
number has been defaced, altered, or removed.
HOW TO OBTAIN WARRANTY SERVICE
You must notify your local Crown importer of your
need for warranty service within the warranty
period. All components must be shipped in the
original box. Corrective action will be taken within
a reasonable time of the date of receipt of the
defective product by our authorized service center.
If the repairs made by our authorized service
center are not satisfactory, notify our authorized
service center immediately.
LEGAL REMEDIES OF PURCHASER
No action to enforce this Crown Warranty shall be
commenced after expiration of the warranty period.
THIS STATEMENT OF WARRANTY SUPERSEDES
ANY OTHERS CONTAINED IN THIS MANUAL FOR
CROWN PRODUCTS.
9/07
page 22
Operation Manual
Commercial Audio Series Business Music System
PRODUCT REGISTRATION
Crown Audio, Inc.
1718 W. Mishawaka Rd.
Elkhart, IN 46517-9439
Phone: 574-294-8000
Fax: 574-294-8329
Warranty is only valid within the country in which the product is purchased.
When this form is used to register your product, it may be mailed or faxed.
Crown Audio, Inc.
1718 W Mishawaka Rd
Elkhart IN 46517
Fax: 574-294-8329
Please note that some information is required. Incomplete registrations will not be processed. * Indicates required information.
OWNER’S INFORMATION - PLEASE PRINT
* First name: ______________________ Middle initial: _____ * Last name: ________________________________
Company: _________________________________________________________________________________
* Mailing address: ____________________________________________________________________________
* City: ____________________________* State: ___________________________* Zip Code: ________________
* Country: __________________________ E-mail address: ___________________________________________
* Phone # (include area code): ___________________________ Fax #: __________________________________
PRODUCT INFORMATION
* MODEL
e.g. IT8000, CDi1000, PCC160
* SERIAL #
e.g. 8000000000
* PURCHASE DATE
mo/day/yr
________________________________
________________________________
________________________________
________________________________
____________________
____________________
____________________
____________________
______ /_____ /_____
______ /_____ /_____
______ /_____ /_____
______ /_____ /_____
Product purchased from: *(Business/Individual) ___________________________ Country: ________________________
Comments: ____________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
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page 24
Operation Manual
Commercial Audio Series Business Music System
Crown Audio Factory Service Information
Shipping Address: Crown Audio Factory Service, 1718 W. Mishawaka Rd., Elkhart, IN 46517
PLEASE PRINT CLEARLY
SRA #: __________________(If sending product to Crown factory service.)
Model: ____________________________________________
Serial Number: _____________________
Purchase Date: _____________
PRODUCT RETURN INFORMATION
Individual or Business Name: ____________________________________________________________________________________________________________________________________________________________
Phone #: __________________________________________________ Fax #: ________________________________________ E-Mail: _______________________________________________________
Street Address (please, no P.O. Boxes): _____________________________________________________________________________________________________________________________________________________
City: __________________________________________ State/Prov: ________________________________ Postal Code: _________________ Country: _________________________
Nature of problem: ___________________________________________________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________________________________________________
Other equipment in your system: _________________________________________________________________________________________________________________________________________________________
If warranty is expired, please provide method of payment. Proof of purchase may be required to validate warranty.
PAYMENT OPTIONS
I have open account payment terms. Purchase order required. PO#: __________________________________
COD
Credit Card (Information below is required; however if you do not want to provide this information at this time, we will contact you when your unit is repaired for the information.)
Credit card information:
Type of credit card:
MasterCard
Personal/Consumer
Visa
American Express
Discover
Type of credit card account:
Business/Corporate
Card # ______________________________________________ Exp. date: _____________ * Card ID #: __________________________
* Card ID # is located on the back of the card following the credit card #, in the signature area. On American Express, it may be located on the front of the card. This number is required to process the charge to your account. If you do not want to provide
it at this time, we will call you to obtain this number when the repair of your unit is complete.
Name on credit card:
____________________________________________________________________________
Billing address of credit card: __________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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