USER’S GUIDE
FAX-2820
FAX-2920
MFC-7220
MFC-7225N
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
■ may serve as confirmation of the purchase date of your product should you lose your receipt;
■ may support an insurance claim by you in the event of product loss covered by insurance; and,
■ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software, documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
Note
You can check here for Brother driver updates.
For Customer Service
In USA:
1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada:
1-877-BROTHER (voice)
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA only:
1-800-521-2846
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA:
1-888-879-3232 (voice)
1-800-947-1445 (fax)
In Canada:
1-877-BROTHER (voice)
Description
Item
Toner Cartridge
TN-350 (Prints up to 2,500 pages)
Drum Unit
DR-350
Telephone Line Cord
Telephone Handset
Handset Curled Cord
LG3077001
IEEE-1284 Bi-directional Cable
(MFC-7220 and MFC-7225N only)
F2A046-10
QPD120
FX120
Power Protector for A/C Power Telephone
Line Surges and Voltage Spikes (2 outlets)
Power Protector for A/C Power Telephone
Line Surges and Voltage Spikes (8 outlets)
External Wireless Print/Scan Server (Option)
(MFC-7220 and MFC-7225N only)
NC-2200w
NC-2100p
External Print Sever (Option)
(MFC-7220 and MFC-7225N only)
User's Guide
LF6772001 (English for USA and Canada)
LF6772002 (French for Canada)
Quick Setup Guide
FAX-2820/FAX-2920
LF6771001 (English for USA and Canada)
LF6771002 (French for Canada)
MFC-7220/MFC-7225N LF6791001 (English for USA and Canada)
LF6791002 (French for Canada)
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE
OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS
CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED
BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME
PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S
LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE
LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and
published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change
without notice.
Brother reserves the right to make changes without notice in the specifications and
materials contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not limited to
typographical and other errors relating to the publication.
iii
Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
(4)Consumable and Accessory Items that
expired in accordance with a rated life;
• This limited warranty ("warranty") is given
only to the original end-use/retail purchaser
(referred to in this warranty as "Original
Purchaser") of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as "this
Product").
and,
(5)Problems arising from other than defects
in materials or workmanship.
(6)Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
• If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your purchase
you are not the Original Purchaser and the
product that you purchased is not covered
by this warranty.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted
warranty repair without authorization from
Brother and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
What is covered:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329 for Fax,
MFC and DCP and 1-800-276-7746 for
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product
was purchased within the U.S. For the name
of local Brother Authorized Service Center(s),
call 1-800-521-2846.
• This Product includes a Machine and
Consumable
and
Accessory
Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, thermal PLUS paper and thermal
paper.
• Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
What Brother will ask you to do:
After contacting Brother or
a
Brother
• This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible
for loss or damage to this Product in
shipping.
•
What is the length of the Warranty
Periods:
• Machines: one year from the original
purchase date.
What Brother will do:
• Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
(1)Physical damage to this Product;
(2)Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the
proper preparation and/or packaging);
(3)Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its
sole discretion.
iv
Brother® One Year Limited Warranty and Replacement Service
(USA only)
Brother reserves the right to supply a
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
any
service
and/or
replacement
parts/products at Brother's then current
published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
• This Limited Warranty is the only warranty
that Brother is giving for this Product. It is the
final expression and the exclusive and only
statement of Brother's obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
• This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
• This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer to
this Product and your bill of sale date, (2)
describe the change to this warranty and (3)
agree to make that change.
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
Important: We recommend that you keep all
original packing materials, in the event that
you ship this Product.
© 2003 Brother International Corporation
v
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User’s Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User’s Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATION,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother’s entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout Canada. For
Technical Support or for the name and location of your nearest Authorized Service Center
call 1-877-BROTHER.
Internet support: [email protected] or browse
Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
vi
Safety precautions
We use the following icons throughout this User’s Guide.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage
to the machine or other objects.
Improper Setup icons alerts you to devices and operations that are not compatible
with the machine.
Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.
To use the machine safely
Please keep these instructions for later reference and read them before attempting any
maintenance.
Note
(For FAX-2820 and MFC-7220) If there are faxes in the machine's memory, you need to print them
or save them before you turn off the power and unplug the machine. (To print the faxes in the
WARNING
There are high voltage electrodes inside the machine. Before you
clean the inside of the machine, make sure you have unplugged
the telephone line cord first and then the power cord from the AC
power outlet.
Do not handle the plug with wet hands. Doing this might cause an
electrical shock.
vii
WARNING
After you use the machine, some
internal parts are extremely HOT!
To prevent injures, be careful not to
put your fingers in the area shown in
the illustration.
The fuser unit is marked with a caution label. Please do not
remove or damage the label.
■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals
that are not insulated unless the telephone line has been disconnected at the walljack. Never install
telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.
■ This product must be installed near an AC power outlet that is easily accessible. In case of an
emergency, you must disconnect the power cord from the AC power outlet to shut off the power
completely.
■ To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord.
Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite
inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry,
lint-free cloth and dispose of it according to local regulations.
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line and on the telephone line, or unplug the cords
during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to people, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
washing machine, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
4. Use only the power cord supplied with this machine.
SAVE THESE INSTRUCTIONS
viii
Quick Reference Guide
Storing Speed-Dial numbers
Sending Faxes
Automatic Transmission
1 Press Menu/Set, 2, 3, 2.
1 If it is not illuminated in green, press
(Fax).
2 Using the dial pad, enter a three-digit
Speed-Dial location number.
Press Menu/Set.
2 Load your document.
3 Enter the number (up to 20 digits).
Press Menu/Set.
3 Enter the fax number using One-Touch,
Speed-Dial, Search or the dial pad.
4 Enter the name up to 15 characters (or
4 Press Start.
leave it blank).
Press Menu/Set.
Storing numbers
5 Press Stop/Exit.
Storing One-Touch Dial numbers
1 Press Menu/Set, 2, 3, 1.
Dialing operations
2 Press the One-Touch key where you
One-Touch Dialing / Speed-Dialing
want to store the number.
1 If it is not illuminated in green, press
(Fax).
Note
FAX-2820 and FAX-2920 only:
To access One-Touch numbers 11 to 20,
hold down Shift as you press the One-Touch
key.
2 Load your document.
3 Press the One-Touch key of the number
you want to call.
3 Enter the number (up to 20 digits).
Press Menu/Set.
Note
FAX-2820 and FAX-2920 only:
To dial One-Touch numbers 11 to 20, hold
down Shift as you press the One-Touch key.
4 Enter the name up to 15 characters (or
leave it blank).
Press Menu/Set.
—OR—
5 Press Stop/Exit.
Press Search/Speed Dial, press #.
Press the three-digit Speed-Dial
number.
4 Press Start.
ix
Using Search
1 If it is not illuminated in green, press
(Fax).
2 Load your document.
3 Press Search/Speed Dial, and then
enter the first letter of the name you’re
looking for.
4 Press
or
to search the memory.
5 Press Start.
Making copies
Single copy
1 Press
(Copy) to illuminate it in
green.
2 Load your document.
3 Press Start.
Sorting copies using the ADF
1 Press
(Copy) to illuminate it in
green.
2 Load your document.
3 Use the dial pad to enter the number of
copies you want (up to 99).
4 Press Options and ▲ or ▼ to select
Stack/Sort.
Press Menu/Set.
5 Press ▲ or ▼ to select Sort.
Press Menu/Set.
6 Press Start.
x
Choosing a location.............................................................................................1-2
How to access the complete User’s Guide
Control panel overview........................................................................................1-5
About paper.........................................................................................................1-8
Recommended paper....................................................................................1-8
Choosing acceptable paper...........................................................................1-8
About fax machines...........................................................................................1-12
Toner Save....................................................................................................2-7
xi
Setting up the password............................................................................2-9
Setting up the password..........................................................................2-11
Setting Lock.................................................................................................2-12
Setting up the password..........................................................................2-12
How to dial...........................................................................................................3-1
Speed-Dialing................................................................................................3-2
Sending faxes using multiple settings ...........................................................3-4
Contrast.........................................................................................................3-5
Real Time Transmission................................................................................3-6
Canceling a fax in progress...........................................................................3-8
Using a printed cover page......................................................................3-10
Delayed Batch Transmission.......................................................................3-11
xii
Choosing the Receive Mode ........................................................................4-1
Setting the Print Density................................................................................4-5
Setting up Groups for Broadcasting ..............................................................5-3
Dialing options.....................................................................................................5-4
How to print a report..................................................................................7-2
xiii
Making a single copy.....................................................................................8-1
Stop copying..................................................................................................8-2
(MFC-7220 and MFC-7225N only)
9-1
Standard telephone and FCC Notices
in the United States only..........................................................................10-1
Federal Communications Commission (FCC) Declaration of Conformity
Laser safety.................................................................................................10-3
FDA regulations...........................................................................................10-3
xiv
Compatibility..............................................................................................11-20
Packing and shipping the machine..................................................................11-20
How to replace the toner cartridge ............................................................11-25
Replacing the drum unit
Machine Information........................................................................................11-29
xv
On-screen programming..................................................................................... B-1
Menu table.................................................................................................... B-1
Product description............................................................................................. S-1
General............................................................................................................... S-1
Interfaces............................................................................................................ S-6
Download the optional software from the Brother Web Site
At the same time, you can download the manual for setting up and
Computer requirements...................................................................................... S-7
Consumable items.............................................................................................. S-8
Optional External Wireless Print/Scan Server (NC-2200w)
Optional External Print Server (NC-2100p)
xvi
1
Using this Guide
Throughout this Guide you will see special symbols alerting you to important warnings, notes and
actions. Special fonts identify keys you should press, messages that appear on the LCD, and
important points or related topics.
Bold
Bold typeface identifies specific keys on the machine’s control panel.
Italicized typeface emphasizes an important point or refers you to a related topic.
Courier type face identifies the messages on the LCD of the machine.
Italics
Courier
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible
damage to the machine or other objects.
Improper Setup icons alerts you to devices and operations that are not
compatible with the machine.
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
1 - 1
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